Consumables

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I have forgotten my password, what do I do?

If you forget your password, simply go to the members area of the website.

On the members registration box there is a lost password feature. Insert your email address and click reset. You will be send an email to reset your password.

How can I order consumables?

Consumables are now available for online purchase with a credit card payment or receive a quote to pay offline.

What are the Terms and Conditions of Sale?

The full Logitech Limited terms and conditions of sale can be found at /terms

How can I pay for my order?

You can purchase your consumables using Visa, American Express or Mastercard.

Alternatively we can send you an invoice for payment, however goods will not be despatched until payment has been received.

Can I have an online quote rather than placing an order?

Yes, simply add the product(s) and click on the request a quote button.

How long will it take to receive consumables after I order?

We hold stock of most of the consumables that we offer, therefore we can usually ship next day after order receipt.

Depending on your location it may take up to 2 weeks.

I want to order an item but is out of stock

Our online shop has been designed to prevent orders being placed against out of stock items.

Please contact us with the product details at consumables@logitech.uk.com or check back within a couple of days to see if the item is available.

What if I order the wrong thing?

Unsuitable consumable items can be returned to Logitech for a refund by contacting us at enquiries@logitech.uk.com.
We will only accept the return of these goods on the following conditions:

1.    All items must be in the original packaging and be unopened.

2.    Logitech Ltd will refund the invoiced price for the product, less a 20% handling charge.

3.    The client is responsible for the return of the goods to Logitech Ltd, Erskine Ferry Road, Old Kilpatrick, Glasgow, UK, G60 EU.  Unless the goods are deemed faulty.

4.    The refund amount will be processed against the credit card which paid the original invoice.

What is the shelf life of Logitech consumable products?

Expiry dates are all clearly marked on Logitech product packaging. We only produce and sell premium products to ensure our clients receive the best shelf life.

What are the specifications of Logitech glass substrates?

Logitech glass slides and substrates are manufactured to stringent procedures, ensuring flatness and the elimination of bubbles, seeds, striae and other imperfections.

Comprised of high quality sheet glass to give maximum resistance to corrosion, the microscope slides also benefit the user with sand blasted edges for greater safety and ease of handling.

How much abrasive should I add to my cylinder?

For most applications we recommend a ratio of between 10 and 15% abrasive to water in the slurry cylinder. The optimum ratio for a particular process can be confirmed through trials.

How to attach a pad to a flat plate?

Our polishing pads and cloths are all supplied with a self adhesive backing fitted, allowing them to be easily attached to a flat plate.

Why are some pads grooved?

Generally where sample size is 20cm2 / 2″ diameter or less we recommend that a plain pad or plate is used for processing. Where the samples are larger than these sizes grooves are required to allow lapping abrasive or polishing slurry to pass uniformly between the sample and the pad or plate.

How long will the chemlox last?

We recommend a 6 month shelf life for our Chemlox polishing fluid. This life can be extended if the fluid is kept out of direct sunlight with the cap in place and stored in a temperature controlled environment, kept above freezing and lower than 23 degrees C.

What type of lapping plate do I need?

Where a sample material’s hardness is measured at aproximately 4 Mohs or less, we would typically use a glass plate for lapping. Where the hardness is higher than 4 Mohs we would use a cast iron plate.

Which pad is suitable for me?

Logitech can provide a wide variety of polishing pads and cloths of different characteristics and sizes to meet the different requirements of surface finish, surface roughness and flatness across various materials. The pad material, hardness, compressability and structure all have a bearing on the results that will be achieved.

Generally where the sample size is 20cm2 / 2″ diameter or less we recommend that a plain pad or plate is used for processing. Where the samples are larger than these sizes grooves are required to allow lapping abrasive or polishing slurry to pass uniformly between the sample and the pad or plate.

How long will my pad last?

Pad life varies considerably depending on the pad type, sample type and processing conditions.

What is the hardness of the polishing pads?

Depending on the type of pad required, there is a range of shore hardness between A-92 and D-57.

What backing material is used on Logitech polishing pads?

PSA Backing: Specially formulated pressure sensitive adhesive backings are available on all types of Logitech supplied pads. The exposed side of the adhesive is engineered to adhere to all platen material and is resistant to most slurry mixes.

PSA backings are available in formulas ranging from High Holding to Low Tack/Easy Release.

What are the grooving arrangements on polishing pads?

Generally where sample size is 20cm2 / 2″ diameter or less we recommend that a plain pad or plate is used for processing. Where the samples are larger than these sizes grooves are required to allow lapping abrasive or polishing slurry to pass uniformly between the sample and the pad or plate.

Standard Logitech EP1 and EP2 pads are grooved 100mm square by 1mm wide.

What is the groove depth of polishing pads?

Standard Logitech EP1 and EP2 pads are grooved 100mm square by 1mm wide. The groove depth is approximately 0.5mm.